Customer Support

DTG is an evolving market and the learning curve can seem overwhelming at times. With the collection of internal knowledge and expertise, aeoon Technologies has been building up substantial experience and know how, which is proudly shared with our customers. From the time an order is placed to the installation and beyond, aeoon Technologies treats its customers like family members, making the whole process as smooth as possible.

Technical support can be provided personally on site and via phone and web. The installation and subsequently production process can be accompanied by regular training sessions from our print trainers and technicians. The on-site trainings are being supported by a newly developed app which increases the confidence of the machine operators tremendously. Furthermore, the training development can be controlled and necessary learning updates installed. Our partner network supports this exceptional service and attends each customers needs with dedication and professionalism until the problem is solved.

Warranty

All aeoon equipment comes with a one year warranty.

  • Ink shelf life up to one year
  • Worldwide remote support
  • aeoon technicians located worldwide
  • Extended warranty packages are available and include
  • Advance print training classes
  • Discount on components
  • Preventative maintenance visits
  • Online installations
  • Online technical support
  • Online print trainings

Do you have any questions?

We are happy to advise you by phone, e-mail or at our locations in Austria or North America.

Innovation Center

aeoon Technologies gmbh
Amerling 133
6233 Kramsach – Austria
Phone: +43 5337 63207

Monday – Thursday from 8:00 – 12:00 and 13:00 – 17:00
Friday from 8:00 – 12:00 (UTC+1)

aeoon North America
3585 N 124th Street
Brookfield WI 53005 – USA
Phone: +1 (262) 527-4030

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