Customer Support

DTG is an evolving market and the learning curve can seem overwhelming at times. With the collection of internal knowledge and expertise, aeoon Technologies has been building up substantial experience and know how, which is proudly shared with our customers. From the time an order is placed to the installation and beyond, aeoon Technologies treats its customers like family members, making the whole process as smooth as possible.

Technical support can be provided personally on site and via phone and web. The installation and subsequently production process can be accompanied by regular training sessions from our print trainers and technicians. The on-site trainings are being supported by a newly developed app which increases the confidence of the machine operators tremendously. Furthermore, the training development can be controlled and necessary learning updates installed. Our partner network supports this exceptional service and attends each customers needs with dedication and professionalism until the problem is solved.